Stripe Payment Policies

Welcome to ZVN Dev, a leading software and web development company committed to providing our clients with seamless and secure payment experiences. We use Stripe, a trusted and reliable payment processing service, to ensure your transactions are secure and efficient. Below you will find our detailed Stripe payment policies, designed to give you clarity and confidence when using our services.

1. Accepted Payment Methods

We accept a variety of payment methods through Stripe, including:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club
  • Digital Wallets: Apple Pay, Google Pay
  • Bank Transfers: ACH and SEPA Direct Debit.

2. Currency

We process payments in multiple currencies to accommodate our global clientele. The available currencies will be displayed at the time of payment, ensuring transparency and ease of transaction.

3. Billing Information

To complete your transaction, we require the following billing information:

  • Full name
  • Billing address
  • Email address
  • Payment details (credit card number, expiration date, CVC) or bank information

Please ensure all information is accurate to avoid delays or issues with your payment.

4. Payment Security

Your security is our top priority. Stripe is certified as a PCI Level 1 Service Provider, the highest level of certification available. Our website uses SSL encryption to protect your data, and Stripe employs advanced security measures to safeguard your payment information.

5. Payment Processing

Payments are processed immediately upon submission. You will receive a confirmation email once your payment is successfully processed. In case of any issues, please contact our support team for assistance.

6. Fulfillment Policies

a. Refund Policy

Eligibility for Refunds:

  • Unused Services: Refunds are available for services that have been purchased but have yet to be rendered or initiated.
  • Defective Deliverables: If a software product or web development service is found to be defective or not as described, customers may be eligible for a refund.
  • Service Errors: In cases where there is a clear error in the service provided (e.g., incorrect deliverable), a refund may be issued.

Refund Request Process:

  • Customers must submit a refund request within 30 days of purchase.
  • Requests should include the order number, a description of the issue, and any supporting documentation.
  • Refunds will be processed within 7-10 business days once approved.

Non-Refundable Items:

  • Custom development projects that have been completed.
  • Software licenses or digital products that have been downloaded and used.

b. Delivery Policy

Delivery Method:

  • Digital Goods: Software products and web development services are delivered electronically via email or secure download link.
  • Project Deliverables: Custom development projects are delivered through project management tools or file-sharing services.

Delivery Timeline:

  • Standard Software Products: Instant delivery upon payment confirmation.
  • Custom Development Projects: Delivery timelines vary based on project scope and complexity. Estimated delivery dates are provided at the start of the project.

Geographic Coverage:

  • Digital services are available worldwide.
  • Some custom development services may be limited to specific regions based on client requirements and local regulations.

c. Return Policy

Eligibility for Returns:

  • Digital Goods: Returns are not typically accepted for digital goods once they have been delivered and downloaded.
  • Custom Projects: Returns are not applicable. However, revisions and adjustments can be made to ensure client satisfaction.

Return Process:

  • For digital goods, if a return is requested due to an error in the product, the issue will be reviewed, and a solution will be provided.

Non-Returnable Items:

  • Custom-developed software and web solutions.
  • Any digital products that have been successfully delivered and accessed.

d. Cancellation Policy

Subscription Services:

  • Customers can cancel their subscriptions at any time through their account settings.
  • Cancellations made before the next billing cycle will not incur additional charges.

Custom Development Projects:

  • Clients can cancel a custom development project by providing written notice.
  • Cancellations made before project initiation will receive a full refund.
  • Cancellations made after project initiation may be subject to partial refunds, based on the work completed.

Reservation Services:

  • If applicable, cancellations for reserved services (e.g., consultation appointments) must be made at least 24 hours in advance to avoid charges.

Process:

  • Cancellation requests should be made in writing via email or through the customer account portal.
  • Upon cancellation, a confirmation will be sent to the customer, and any applicable refunds will be processed within 7-10 business days.

7. Privacy Policies

At ZVN Dev, we prioritize the privacy and security of our customers' data. This privacy policy outlines how we collect, use, protect, and disclose your personal information. We are committed to complying with all relevant privacy laws and regulations, ensuring transparency and trust in our data handling practices.

a. Information We Collect

Personal Information:

  • Contact Details: Name, email address, phone number, and mailing address.
  • Payment Information: Credit card details and billing information, are processed securely through Stripe.

Usage Data:

  • Information about how you interact with our website and services, including IP address, browser type, and pages visited.

Cookies:

  • Small data files are stored on your device to enhance your user experience and provide personalized content.

b. How We Use Your Information

To Provide Services:

  • Processing transactions, managing subscriptions, and delivering digital products and custom development services.

To Improve Our Services:

  • Analyzing usage data to enhance website performance, develop new features, and improve user experience.

To Communicate:

  • Sending updates, newsletters, and promotional materials (with your consent), and responding to inquiries or support requests.

To Ensure Security:

  • Protecting against fraud, and unauthorized transactions, and maintaining the security of our systems and data.

c. How We Protect Your Information

Data Security Measures:

  • We use industry-standard security protocols, including SSL encryption, to protect your personal information during transmission and storage.
  • Regular security assessments and updates to our systems to mitigate potential vulnerabilities.

Third-Party Security:

  • We only partner with third-party service providers, such as Stripe, who meet stringent security and privacy standards. These partners are contractually obligated to protect your data and use it solely for the purposes we specify.

d. Information Sharing and Disclosure

With Your Consent:

  • We will share your personal information with third parties when we have your explicit consent to do so.

For Business Operations:

  • We may share your data with trusted service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.

For Legal Reasons:

  • We may disclose your information to comply with legal obligations, enforce our site policies, or protect our or others' rights, property, or safety.

e. Your Rights and Choices

Access and Update:

  • You can access and update your personal information through your account settings or by contacting our support team.

Opt-Out:

  • You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in these communications or by contacting us directly.

Data Deletion:

  • You can request the deletion of your personal information by contacting our support team. We will honor your request as required by applicable law.

f. International Data Transfers

Global Operations:

  • As a global company, we may transfer your personal information to countries outside your home jurisdiction. We ensure these transfers comply with applicable data protection laws, using appropriate safeguards.

g. Changes to This Privacy Policy

Updates:

  • We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

8. Terms of Promotions

a. Current Promotions Status

No Current Promotions:

  • At this time, we do not offer any promotions, discounts, or special offers on our services.

b. Future Promotions

Potential for Future Offers:

  • While we do not have any promotions available now, we are always exploring opportunities to provide additional value to our clients. This means that promotions, discounts, or special offers may be introduced in the future.

Stay Informed:

  • To stay updated on any future promotions, we recommend subscribing to our newsletter or regularly checking our website. We will announce any new promotions or special offers through these channels.

9. Contact Us

For any questions or concerns regarding the policies listed above, please contact us:

  • Email: info@zvndev.com
  • Phone: 3373038848
  • Address: 216 Chapel Street, Lincoln, RI 02865